Casablanca, Morocco

Technical Support Engineer

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Managed As A Service Technical Support team is there for them whenever they need help – by phone, email and chat. No matter how complex the challenge, we rise to it. We answer questions about the installation, Migration, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Engineer – English Speaker on our Technical Support Team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer, you will work with Microsoft and highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies, and reduce costs.

You will:

Resolve customer-reported issues while working closely with other multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

Bachelor’s degree and 2 to 5 years of related experience, with Fluent communication skills in English and French
First-rate customer focus, phone etiquette, and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to take on shift work, holidays, weekends

Desirable Requirements

CCNA is a plus
Linux Operating System experience

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date:29 February 2024

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy .
Job ID:R239055

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our page.
Why Work Here

Global Benefits

Comprehensive Healthcare Programs
Award Winning Financial Wellness Tools and Resources
Generous Leave of Absence for New Parents and Caregivers
Industry Leading Wellness Platform
Employee Assistance Program
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