Hotel Representatives

Job Purpose:

Hotel Representatives are the face of Meeting Point and represent our company to our many guests. They provide guests with information and support during their stay to ensure that they have amazing holiday memories. Hotel Representatives also support the business through the sale of in-destination products and services. For our Meeting Point Morocco Team we are currently looking for Hotel Representatives based in Marrakesh and Agadir.

Your Main Tasks and Responsibilities:

Visit guests in hotel as per scheduled timings and provide engaging and informative welcome meetings with up to date information. Handle travel problems, complaints or refunds in coordination with the supervisor. Coordinate with operations team to assure services provided are punctual. Answer clients queries via telephone or mail on time and notify supervisor of the same. Maintain polite and formal dialogue with guests at all instances. Provide full, accurate information about the destination, use promotional techniques and materials (brochures, discounts) to sell tour packages. Maintain an in-depth knowledge on all offered excursions from all destinations including timings and pricing. Determine clients’ destination preferences and advise them on appropriate service and cost Sell excursions and related services. Provide information about all pre-booked excursions. Process bookings from guests through POS and take payments made via credit card, cash, cash vouchers. Ensure that all financial and other group Policies as stipulated in ie. Finance and Accounting Playbook are followed. When required fulfil the duties of an Airport Representative

Your Qualifications and Experience:

Diploma or High School with a Certificate 0-2 years of experience in a relevant industry OR 2-4 years of experience in a relevant industry and on-job practical training Excellent communications skills, fluent English and German languages are required A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate Meeting Point service standards Can work a flexible schedule including nights, weekends and/or holidays Ability to travel to current to meet guests around the city. Excellent sales and negotiation skills.
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