Taxif LLC is a ride-sharing company that offers taxi booking services via its website and application

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We're seeking enthusiastic and motivated individuals to join our growing Support Chat team. In this remote-friendly role, you'll be the first line of contact for our customers, providing exceptional support through chat interactions.

What You'll Do:



• Welcome and engage with customers via chat, actively listening to their needs and concerns.
• Provide prompt and accurate answers to customer inquiries about our products or services.
• Troubleshoot issues and offer solutions, ensuring customer satisfaction.
• Escalate complex problems to the appropriate team when necessary.
• Maintain a positive and professional demeanor throughout all interactions.
• Contribute to a positive and collaborative team environment.

Skills

You're a Perfect Fit If You Have:

• Minimum 1 year of experience in customer service or a related field.
• Excellent written and verbal communication skills both arabic and english, with a focus on clarity and professionalism.
• A strong ability to problem-solve and find solutions to customer issues.
• A positive and patient attitude, with a commitment to exceeding customer expectations.
• Proficiency in using computers and navigating various software programs.
• The ability to work independently while also collaborating effectively as part of a team (remote setting).