Jobs / IT Jobs / First Level Supporter wanted (m/f/d)

First Level Supporter wanted (m/f/d)

XcwJRDFY - Morocco - Oujda Morocco
  • Processing customer enquiries and problems in the area of IT support
  • Recording and documentation of customer information and support tickets
  • Initial contact and first analysis of technical problem
  • Providing solutions and instructions for frequently occurring problems
  • Escalating complex cases to second level support
  • Monitoring systems and performing basic maintenance tasks
  • Updating knowledge bases and creating instructions for customers
  • Ensuring a professional and friendly customer service experience
  • Tracking and monitoring customer satisfaction
  • Assisting with the installation and configuration of software and hardware
Apply on the Job Website
Post date: 16 February 2024
Publisher: Bayt
Post date: 16 February 2024
Publisher: Bayt