- Complete understanding of the company's product line, target markets, and competition.
- Manage a portfolio of accounts in a manner that achieves long-term business objectives.
- Develop and maintain positive relationships with customers.
- Act as the point of contact and handle customers’ needs.
- Ensure the successful delivery of products / services with high levels of customer satisfaction.
- Generate new business using existing and potential customer networks.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Manage customers’ opportunity lifecycle until closing phase and collection of all company dues in coordination with all involved departments.
- Effectively manage technical discussions with customers to assess their needs and propose solutions and products.
- Actively engaged with the existing customers to generate new opportunities while looking forward to attracting new logos.
- Adhere to all the company established policies and procedures.
- Instantly log all activities on CRM while reporting the daily actions with the Sales Dept. Head.
- Regularly reporting on the opportunities for growth to the Sales Dept. Head.
University degree, computer science or IT related degree is a plus.Post Graduate Studies in Project Management, Marketing, Sales or other relevant fields is a big plus.At least one sales or presales certification of IT products.Proven experience as Sales Account Manager in the IT field is a must.Proven ability to lead his own sales process and close business dealsKnowledge of CRM software and Productivity application (Word, Excel, Power Point and Outlook).Understanding of sales performance metrics.English | Excellent writing and speaking.Excellent negotiation and communication skills.High time management and strategic planning skills.Business acumen with a problem-solving attitude and flexibility.Strong presentation and interpersonal skillsExcellent data organization and analysis skillsAbility to expand existing client base with complete understanding of penetrating new accounts.