Job Purpose

• Responsible for guiding, directing, and leading the F&B Division while ensuring the implementation of all related activities in a prompt, cost efficient and timely manner, so as to effectively support the operations of the F&B Division while adhering to Mohamed Naser Al – Hajery & Sons Policies and Procedures.

Key Roles and Responsibilities

Strategy Formulation

• Develop the F&B Division’s strategic objectives and KPIs in line with Mohamed Naser Al – Hajery & Sons overall business Strategy and ensure all employees are working towards achievement of these objectives.
• Develop the short and long-term plans and strategies for each of Mohamed Naser Al – Hajery & Son’s F&B brand.
• Review the operating results of the Division and follow-up to ensure appropriate measures are taken to correct insufficient results.

Budget & Cost Control

• Develop the F&B Division’s budget and maintain approved budget to ensure all F&B activities are within the assigned budget by setting the required targets and responsibilities.

Policies and Procedures

• Develop and ensure the implementation of the F&B Division’s established policies and procedures and comply with Mohamed Naser Al – Hajery & Sons other policies.
• Administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.

Division Management Activities

• Direct and Lead the F&B Division’s Operations while ensuring the implementation of the same in line with Mohamed Naser Al – Hajery’s Strategic Direction and Corporate Objectives.
• Select and allocate new outlet locations in conjunction with the COO to ensure the optimum interest of the company.
• Ensure timely and accurate development of required feasibility studies for any new proposed locations, to ensure said location meets Mohamed Naser Al – Hajery business requirements.
• Conduct market research studies on relevant business needs and trends in order to keep Mohamed Naser Al – Hajery up to date and on trend within the F&B Sector.
• Ensure active monitoring of relevant competition and devise strategies (Whenever deemed necessary) in order to ensure Mohamed Naser Al – Hajery is able to compete within the F&B marketplace.
• Seek and attract new partners for franchise opportunities that meet Mohamed Naser Al – Hajery & Sons business requirements.
• Develop new in-house F&B concepts (for franchise expansion) that meet Mohamed Naser Al – Hajery & Sons business requirements.
• Oversee Mohamed Naser Al – Hajery & Son’s new F&B outlets and ensure timely and on budget opening of the same.
• Ensure systems in place for the approval of any new menu items or improvements to the menu, throughout all Mohamed Naser Al-Hajery & Son’s F&B Concepts.
• Ensure accurate menu costs and final menu prices are in place while ensuring adherence to profit margin requirements.
• Conduct regular meeting with F&B Team to ensure that all Operational issues are being managed in a timely and correct manner and that all sales and cost results are as per Mohamed Naser Al -Hajery & Son’s strategic business requirements.
• Ensure that all Mohamed Naser Al – Hajery & Son’s F&B Outlets adhere and implement the highest Customer Services levels.
• Ensure that all Marketing and Special events planned for Mohamed Naser Al – Hajery F&B Brands are effectively executed as per the set plan.
• Ensure systems are in place so that the highest standards of quality control, hygiene and health and safety are maintained throughout Mohamed Naser Al – Hajery & Sons brands.
• Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.

People Management

• Work closely with the Division/ Department Heads to plan and advance the people agenda, analyze manpower plans, implications of decisions and address issues to direct the priorities accordingly.
• Conduct annual employee performance appraisal of employees ensuring employee career development and motivation.
• Recommend salary adjustments, rewards and promotions based on employee performance.
• Carry out disciplinary meetings whenever deemed necessary. 
• Ensure training needs of employees are identified and recommend relevant training initiatives that will assist in building a highly professional and knowledgeable workforce.

Reports

• Generate regular and special reports for the COO that summarize and forecast F&B activities and financial position of divisional activities and escalate critical issues to provide effective recommendations in meeting the key challenges.

Skills

Job Requirements

Educational Qualification

• Bachelor Degree in Hotel Management/ Business Administration or related field.
• Master’s in Hotel Management / Business Administration would be an advantage.

Work Experience

• Minimum of 12 - 14 years of experience in the same or related field.

Behavioural Competencies 

• Business Acumen
• Organizing and Planning Skills
• Leadership Skills.
• Managing People
• Accountability
• Problem Solving Ability
• Initiative
• Communication Skills

Language Skills

• Proficiency in English and Arabic languages.

Key External Contacts

• Local and external suppliers and vendors.
• Government Authorities
• Business Consultants