As Center Manager you will report to the National Sales Manager and you will be responsible for maintaining and developing the center's business, operational and service success. You will lead & manage a multi-cultural Sales and Service (didactic) team effectively towards meeting and exceeding prescribed sales, operational and quality goals. This will mean leading, motivating, training and inspiring a team of very varied profiles, as well as creating a work environment that encourages teamwork, commitment & success. Additionally, you will be the Sales Team Leader providing day-to-day mentoring & oversight to the Sales Consultants. The main challenge in this role lies in the responsibility for managing the continuance of our expansion in terms of number of students but also in enhancing our brand and its level of excellence within the local and national English Language Teaching market, which will be achieved through the delivery of outstanding education and sales consultancy service within your center. Essential duties and responsibilities Includes the following: Managing the Center and ensuring everyday smooth operations and delivery to students Ensure that the Wall Street methodologies and best practice is followed at all times in order to achieve consistency with other Center Working closely with the Service Manager and creating a strong partnership between Service (didactic) Team and Sales Team, in order to create good synergies Lead the Sales Team and assuring they achieve set sales targets as agreed by CEOEnsure the implementation of effective meeting and information sharing structures Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place Responsible for overall look and feel of the Center, ensuring that it is consistently warm, welcoming, tidy and clean Creating and providing timely and accurate reports that track and monitor all center KPIs Increase number of students and consequently Wall Street English’s market share Ensure that student satisfaction and learning levels exceed expected benchmarks Key tasks include:· Providing everyday management and support to Center staff· Managing center results: Sales targets, Service and didactic levels of quality· Motivating and coaching center staff to provide excellent results and service· Identification of key areas of improvement and implementing the correct changes· Ensure that Center operates according to Standard Operating Procedure· Assure optimum number of staffing and effective rostering· Managing the Center P&L and ensuring a good ROI on all people and physical resources· Assuring consistent levels of student and staff satisfaction· Budgeting planning and forecasting· Providing timely and accurate reports to GM/HQ/NSMThe above statements are a snapshot of the role and are not intended to be an exhaustive list of all duties and responsibilities required. Technical skills and Qualifications:5 year’s sales experience and 2 years Sales Management Experience, ideally with premium B2 C product Fluent English and Arabic language Language Proficiency: Minimum CEFR Level B2 Bachelors Degree in Business or Management Nice to have:· Experience working in a franchise model would be an advantage· Wall Street experience would be an added advantage· Able to work in the local country Competencies essential for success in the role: Used to working with targets and benchmarking success Excellent interpersonal style – with cultural sensitivity to deal with diverse nationalities Real belief. Experience & Background: Experience managing a business and a P&LExperience working in the local country Key result areas / Critical Success Factors: The successful candidate will be able to: Meet tough Sales targets Motivate a team of people from diverse backgrounds and skills levels Find a balance between optimum sales levels while maintaining quality of delivery Sell the brand as a premium product through your staff members
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