Field Service Representative

Company:

Job ID:

Date Posted:

Location:

Job Description Qualifications:

Boeing is currently looking for a Field Service Representative to join their team in Morocco, Casablanca. The Field Service Representative position is ideally suited to professionals with industry experience looking for career growth, enhancement, and challenges within the aviation industry.

The chosen candidate will provide on-site company and remote representation and technical support to Boeing customers based in Morocco, Casablanca. The position will require:

• Developing airline support strategies, coordinating with senior leaders inside Boeing and the customer organizations.
• Ensuring excellent relationships and initiating corrective action to ensure customer satisfaction with company products and services.
• Provides airline operations support and contributes to the development of strategy and support plan.
• Reviews maintenance, engineering, flight operations and performance data and researches aircraft and fleet reliability issues.
• Assists with developing solutions to technical and operational issues.

Position Responsibilities:

The successful candidate will perform the following duties:

• Provides global technical support of company products at customer sites and Boeing locations.
• Analyzes emerging customer requirements and develops or supports solutions to ensure product safety, integrity and supportability.
• Monitors customer products status and operational issues.
• Troubleshoots and resolves product maintenance and operational and/or fleet reliability issues.
• Supports customer action plans and coordinates resources regarding airplane-on-ground (AOG).
• Engages company resources to prevent and resolve in-service technical problems.
• Develops and executes customer support plan, provides technical advice, and conducts ad hoc training.
• Establishes a liaison role between customer leaders and Boeing leaders.
• Serve as a Boeing brand ambassador.

Basic Qualifications (Required Skills/Experience):

• Good technical and soft skills with a high degree of both verbal and written communication to co-lead in a team environment.
• A willingness to identify operational issues and provide research-oriented guidance to the airline staff and management; able to provide local solutions.
• Ability to prioritize and manage customer workload without supervision.
• Ability to interact with all levels within airline management on technical issues.
• Ability to work closely with Executives within the Boeing organizations and Customers in a consultative role.
• Willingness to travel and support customers regionally and internationally.
• An understanding that this position may encompass long work weeks with several telecoms occurring in the evenings and possibly weekend hours.
• Propensity and capacity to co-lead and work in diverse teams.

Typical Education/Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor/FAA A&P/EASA B1/B2 ) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

This position is expected to be 100% onsite, with 25% Travel

Relocation:

This position offers relocation benefits for the eligible candidate.

This requisition is for an international, locally hired position in Morocco. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Moroccan  law. Employment is subject to the candidate's ability to satisfy all Moroccan labor and immigration formalities.

Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation:

Export Control Requirement:

Safety Sensitive:

Contingent Upon Award Program

Experience Level:

Job Type:

Job Code: