About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the Role
Reporting to the Regional Operations Manager, the Operations Coordinator is responsible for processing and confirming all reservations throughout a G Adventures’ tour, enabling a successful trip for our CEOs (Tour leaders) and passengers. This is a hybrid role based out of Marrakesh where a set number of days is required in office by the region.
Responsibilities
Administer all aspects of a trip’s required reservations, modifications and cancellations in a timely and efficient manner.
Communicate all significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.
Monitor department email accounts as requested, actioning emails according to priority.
Identify problems in operations process and resolve them in a quickly and timely manner.
Accurate validation of trip budgets.
Actioning questions from GCO’s (Inside Sales department) concerning trips.
Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.
Other duties as assigned by Regional Operations Manager.
Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
Carry the Operations Emergency Phone on a rotational basis
Evaluate current operational performance and provide strategic plan for improvements.
Assist the Regional Operations Manager in day-to-day coordination, and management of business operational activities.
Handle all of the region's finances including processing of CEO expenses in a timely, and efficient manner
Help prepare for and assist with the CEO recruitment, trainings, and provide the CEOs with the needed support
Liaise with our supplier, build and maintain an efficient and strong work relationship
What you'll need
At least 1 year in the Tourism industry
Superior attention to detail and accuracy
Positive attitude and the desire to be part of a close-knit and effective team
Exceptional English written and oral communication
Advanced organisational, time management and problem solving skills
Intermediate knowledge of Excel and general computer skills
Ability to adapt to an environment that is subject to constant change
Solid knowledge of the Travel industry and geography of the region
An understanding and commitment to customer service
What do we offer you?
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.