French-Speaking Customer Care Advocate

lxbfYeaa - المغرب - Fez
Do you speak fluent French and English and have a strong dedication to delivering outstanding customer service? Become a part of our team as a French-Speaking Customer Care Advocate, where you will offer excellent assistance to our wide-ranging clientele. We're a growing online fashion brand known for our trendsetting apparels. As we grow, we're excited to invite passionate customer service pros to join our team.

Responsibilities:

  • Handling customer inquiries through various channels such as inbound phone, email, live chat, ticketing system, etc
  • Offering detailed information about products, services, policies, and procedures
  • Work in a service desk setting involving spoken and written communication in French
  • Identifying and resolving customer issues or complaints promptly and effectively
  • Other language-related tasks as may be defined and assigned from time to time

Qualifications:

  • Previous experience in a customer support role (1 year minimum)
  • Good English and French communication skills
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • A suitable environment for taking phone calls and a personally-owned PC or laptop with a minimum of 50 Mbps upload & download speed

Position Details:

This is a Seasonal position. The tentative contract terms are from September 2024 - March 2025. (Please note that we offer long-term opportunities for agents based on interest and performance.)

Work Perks:

  • Starts at $6USD per hour while fully remote
  • Paid Time-Off
  • Growth Opportunities
  • Recognition and Rewards
  • End-of-year bonuses

HOW TO APPLY:

Apply here: https://form.typeform.com/to/BHyvkIaB and use Application Code: JAZZHR

Join our team and make every customer interaction count! Apply today!

NOTE: Only applications submitted through the provided application link will be considered.

Powered by JazzHR

U8gDtajlSl
تاريخ النشر: ٣١ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ٣١ أغسطس ٢٠٢٤
الناشر: LinkedIn