Reservations Agents Sell The Resort And Provide Information To Prospective Guests, Capture Sales From The Incoming Calls And Coordinate Details Of Each Reservation
- Capture sales from in-coming reservations calls and coordinate details of each reservation.
- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
- Handle guest complaints in accordance with Four Seasons policy.
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Monitor Front Desk reservations made night prior, address any reoccurring issues
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally .