About the job:
You will join our Business Transformation Salesforce Business Analyst team which is focused on implementation and customization of the new core applications ecosystem with contains CRM based on Salesforce, ERP systems as main brand applications within the Arrow ECS EMEA region.

On a daily basis you will interact with internal and external stakeholders from different countries to enhance and develop our CRM implementation.

Your role will be to cooperate with business clients, evaluate their needs and requests from a technical and functional point of view. Among your tasks, you will be responsible for ensuring the quality and support our business community as subject matter expert.

What you will be doing at ARROW:

• Establish and maintain the ongoing evaluation of business processes across the EMEA region.
• Delivery of key documents for simplifying pan–EMEA decisions regarding changes in the process and functional / reporting requests.  Scope of the key decisions includes:
  • Key decision definition
  • Benefits / risks analysis
  • Various plans explanation
  • Financial impact / model and statistics
  • Recommendations
  • Proposal of implementation plan
  • Decision sign off
• Gathering functional requirements and priorities from all EMEA business partners and delivering it to IT.
• Acts as the single point of contact for the business community for business requirements.
• Responsible for managing the review and validation of functional specification documents.
• Managing user acceptance tests of delivered solutions.
• Monitoring whole process and thinking of continuous improvement, analyzing reports and ROI measurements.

Who are we looking for?
We are looking for experienced professional with solid background in business analysis and Salesforce projects. We are also looking for people who are naturally empathetic, eager to share their ideas and determined to solve problems, so analytical skills and attention to detail are also desired.

Skills/Experience Required:

• At least 5 years of experience in similar role.
• Experience in CRM implementations.
• Experience dealing with Sales, Operations, Business processes.
• Good SFDC functional knowledge (Sales, cloud, service cloud, Experience cloud).
• Organizational skills.
• Able to analyze functional needs and requirements from technical point of view.
• Excellent written and spoken communication skills in English.
• Ability to work independently when needed.

• Knowledge of tools: Microsoft Visio, Power Point.
• Skillset on Salesforce platform and technology (Agile project methodology)
• Knowledge of Microsoft Dynamics suite will be a plus.

What’s in it for you?

• Great work conditions inside a large, worldwide group.
• Employment contract.
• Office in Casablanca.
• Flexible working hours and occasionally home office.
• Private health care (country related)
• Career development opportunities.