2 - 4 years of troubleshooting experience (hardware & software), demonstrated understanding of service desk and service delivery, and the ability to learn and master new applications.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Ability to optimize tasks and processes.
Proactivity
Must be a team player.
A+ / N+ certifications are highly desirable.
Working knowledge of Active Directory, MS Exchange, Office365, Azure.
Working knowledge of printer issues (remote support).
Good knowledge of end-user devices: phones (Android, IOS), Win10, MacOS, tablets.
Good knowledge of networks (TCP/IP).
Candidate must be adaptable to changing working hours (night shift).
Good knowledge of English and French.