Job description

Company culture :

Sol30 operates within a strongly organization-driven culture, where structured processes, reliability and efficiency are key drivers of performance. The company emphasizes rigor, quality standards and consistency, supported by a coordinated and secure management framework. This solid organizational foundation is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. A performance-oriented approach reinforces the focus on measurable results, while innovation plays a deliberately limited role.

Join our dynamic call center in Casablanca and become a key member of our team! As a Sales Administrator, you will be at the heart of the customer experience, ensuring efficient and effective sales management. This role requires a motivated, organized individual with excellent interpersonal skills, capable of handling a high volume of tasks with precision and professionalism.

The main objective is to ensure the smooth administrative process of sales, from order taking to delivery, by optimizing processes and guaranteeing customer satisfaction. You will contribute to the company's growth by ensuring rigorous sales follow-up and proposing solutions to improve service efficiency. Your role is crucial for maintaining quality customer relationships and customer loyalty.

Your daily responsibilities will be varied and stimulating.

• Administrative order management: data entry, tracking, dispute resolution.
• Delivery tracking: coordination with logistics teams and customers.
• Customer relationship management: responding to information requests, handling complaints, and resolving issues.
• Database updates: ensuring the consistency and accuracy of information.
• Participation in process improvement: proposing solutions to optimize service efficiency.
• Regular reporting: sales data analysis and report generation.

You will work closely with the sales and logistics teams to ensure optimal fluidity of the entire sales process.

To succeed in this role, a Bachelor's degree (Bac+3) minimum is essential, ideally with a specialization in Sales Administration or After-Sales Service. This education will have provided you with a solid foundation in administrative management, customer relations, and sales techniques. Additional training in project management would be a plus.

We are looking for someone with 3 to 5 years of professional experience in a similar role. This experience will have allowed you to develop strong skills in administrative management, project management, and customer relations in a dynamic environment. Experience within a call center would be a major asset. Your ability to manage multiple tasks simultaneously, meet deadlines, and work under pressure will be a key factor for success.

Beyond your education and experience, certain skills are essential for success in this position.

• Proficiency in IT tools: Microsoft Office Suite, CRM management software.
• Excellent interpersonal skills: ability to communicate effectively with clients and teams.
• Organizational skills: ability to manage multiple tasks simultaneously and meet deadlines.
• Rigor and precision: ability to work accurately and with attention to detail.
• Proactivity and initiative: ability to propose solutions and improve processes.

Your ability to work in a team and your commitment to providing superior quality customer service will also be highly valued.