Job Description

Roles & Responsibilities

Who are we? Concentrix is an international company present in more than 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Technical Customer Advisor As a Technical Customer Advisor, you will play an essential role by:

Responding to customer requests with precision: Handle incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.

Resolving technical problems effectively: Analyze customer needs, identify appropriate solutions, and guide users in resolving their issues.

Demonstrating advanced technical aptitude: Use your skills to understand and resolve complex situations, while adopting the tools and technologies provided.

What we offer you At Concentrix, we prioritize the development of our talents. Here are the unique benefits we offer to recognize your contribution:

Attractive remuneration with additional bonuses: Language bonus dedicated to our multilingual Game-Changers. Regularity bonus from 12 months and motivating performance bonuses. Special Eid al-Adha bonus.

Exceptional social benefits: Advantageous health insurance and complementary retirement plan after one year. Flexible hours with the possibility of remote work after an integration period. Free access to our gym. Transport provided to allow you to get to your workplace safely and without logistical constraints. Continuous training to develop your skills and acquire new knowledge adapted to the position.

A dynamic work environment: Themed events and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers We are looking for talents who:

Master French and English perfectly, both written and spoken

Possess excellent communication skills: Be clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.

Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.

Adopt a structured and proactive approach: Be organized, autonomous, and capable of effectively managing priorities, even under pressure.

Our recruitment process

1- Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and stand out!

2- Phone screening: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

3- In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!

Desired Candidate Profile

• Master French and English perfectly, both written and spoken
• Possess excellent communication skills: Be clear, pedagogical, and patient, with the ability to explain technical solutions in an accessible way.
• Demonstrate solid technical skills: Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.
• Adopt a structured and proactive approach: Be organized, autonomous, and capable of effectively managing priorities, even under pressure.