Job description

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

GENERAL Mission

Reporting to the virtual agency and the Growth Department within the Business Unit, you will work closely with the various entities of the Growth Department, commercial animation, and the Network, to ensure better quality of service at the virtual agency by processing credit applications from various prospecting channels and achieving the highest conversion rate of prospects into customers. 

Main Missions

1. Making outbound calls

• Contact identified prospects to initiate the business relationship.
• Present the adapted offer and identify the product that meets the client's needs.
• Communicate the list of documents and guarantees required to complete the application.

2. Converting prospects

• Initiate prospect creation and record credit applications in the system.
• Qualify and verify documents related to credit applications.
• Forward validated files to physical branches for final processing.

3. Monitoring virtual agency files assigned to the network

• Perform rigorous follow-up on files assigned to physical branches.
• Initiate alerts or necessary actions to ensure the closure of these files.

• Education: Minimum Bachelor's degree (Bac+3) in management, commerce, or a related field.
• Experience: At least 1 year in banking management, a micro-credit agency, or a call center in a prospecting role.
• Personal Qualities: Organizational skills, rigor, initiative, leadership, and teamwork.