Job description

Company culture :

Groupe Smeia operates within a well-balanced culture, with innovation forming the core of its approach through creativity, experimentation, and the encouragement of initiative. This dynamic is supported by a strong collaborative dimension, emphasizing trust, accountability, and high-quality human relationships. The company also relies on structured processes to ensure efficiency, reliability, and consistency, while maintaining a clear focus on performance and results. Together, these elements create a versatile culture that blends agility, teamwork, operational discipline, and performance orientation.

Reporting to the Head of After-Sales and Spare Parts Department, the main responsibilities are:

- Ensure customer satisfaction through high-quality technical after-sales service in line with Manufacturer standards.
- In collaboration with the Head of After-Sales and Spare Parts Department, ensure the application of service sales standards for customer satisfaction and to achieve set goals for productivity and performance.
- Act as the interface with the manufacturer's technical teams for technical support requests from the Team Leader.
- Ensure the availability of all equipment and special tools needed for vehicle repairs.
- Monitor operations related to quality actions.
- Collaborate with the Head of the Technical Training Section for Body and Paint training.
- Ensure the training of technicians.

Are you passionate about the automotive sector with previous experience in a similar role? Don't hesitate to join us.