Job description

Company culture :

Sorec is characterized by a strongly collaborative culture, where people, trust and employee well-being are central to the organization’s way of working. The company promotes high-quality working relationships, team cohesion and a close, supportive leadership style. This collaborative foundation is complemented by a moderate innovation focus, fostering initiative and openness to new ideas. A structured organizational framework supports operational efficiency, while competitive performance plays a more limited role.

Reporting to the Operations Department, your main mission will be to ensure the operational functioning of the tote by coordinating with the Client Pole and the Information Technology and Systems Department. As such, your main activities will be:

Support for configuration and the system
- Perform basic configuration of the GAMMA tote according to business guidelines;- Test and validate new versions of terminals or systems before deployment;- Execute provided test scenarios and report results to the relevant teams;- Manage and track new production updates after testing;

Support for coordination and communication
- Provide support to operational teams in the use of the tote;- Handle incidents / anomalies and report them to the support team if necessary;- Collaborate with internal teams (client pole, DTSI) for proper follow-up of requests;- Update monitoring indicators and participate in report writing;

Support for training and assistance
- Assist new users in getting started with the system;- Share usage instructions with the teams;- Provide support in case of technical problems during races or events;- Propose solutions to prevent recurrence of incidents / anomalies;- Manage critical operations: Injection of pools, management of versions, and authorizations;- Raise awareness of teams on new features and communicate incident reports;- Contribute to interventions during crisis periods; 

As a potential candidate:
You have a 2-3 year degree in Management, IT, or equivalent with 2 to 5 years of experience.

Required skills:
- Knowledge of how the tote works and its technical environment.- Ability to adapt to on-call duties.- Strong analytical skills, with the ability to synthesize.- Excellent command of office software: Microsoft Office.- Sense of commitment, adaptability, initiative, and collaboration.- Sense of organization and planning.- Communication skills and interpersonal ease.- Responsiveness and team spirit.