Job description

Company culture :

Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.

Job Summary

The Human Resources Director leads the HR function for Cnexia in Morocco and is a key member of the leadership team. They report directly to the parent company's senior human resources management.

As a strategic advisor to local management, the Director drives the human resources strategy, workforce planning, leadership program, employee experience, and organizational capability development needed to support business performance. The Director ensures the highest possible alignment with the parent company's talent management strategy, governance, and workplace standards, while using judgment to adapt programs and practices to Cnexia's operational needs, Moroccan law, and local realities.

Key Responsibilities:

Executive Leadership and Strategic Partnership

Act as both the HR leader for the parent company in Morocco and an integrated strategic partner to the President and the Cnexia leadership team.

Advise the President and the local management committee on people, organization, workforce, and culture issues.

Contribute to defining the corporate strategy, organizational planning, transformation, and operational excellence priorities.

Develop and implement an HR strategy that supports growth, engagement, and organizational effectiveness.

Identify workforce-related risks and opportunities and develop practical, sustainable solutions.

Human Resources Management

Lead the HR team in Morocco and the strategic and operational delivery of the following activities:

Talent acquisition, workforce planning, and development

Talent management, succession planning, compensation, benefits, and recognition

Employee experience, communications, HR systems, and analytics

Policy development and administration, and scalable service delivery Operational Excellence

Lead and strengthen core HR activities, including:

Attendance, absenteeism, sick leave, and medical administration

Workforce planning, payroll, salary governance, and variable compensation

Documentation, records management, workforce reporting, and HR analytics Organizational Transformation Lead strategic HR initiatives and translate reviews and recommendations into measurable action plans. Strengthen leadership capabilities, management effectiveness, and organizational accountability.

Implement sustainable processes, controls, and governance that support growth and continuous improvement. Culture, Engagement, and Organizational Effectiveness

Foster a culture of accountability, respect, inclusion, and trust.

Drive employee engagement and related action plans, while strengthening trust in management and HR processes.

Promote leadership behaviors aligned with company values and an environment where employees feel heard, respected, and able to give their best.

Employee Relations, Governance, and Workplace Practices

Lead employee relations, handling of workplace concerns, investigations, and complaint management.

Ensure strong governance, consistent policy application, and effective escalation processes.

Collaborate with leaders and key stakeholders to manage risks and promote a respectful and compliant work environment.

Stakeholder Management

Build trusting relationships within Cnexia and act as the main HR liaison between management in Morocco and the parent company.

Ensure the highest possible alignment with Bell Canada's talent management strategy, governance, and risk management requirements, while appropriately adapting execution to Cnexia's operational realities and Moroccan law.

Influence senior stakeholders and foster alignment, escalations, and timely decisions in a matrix environment.

Job Summary

The Human Resources Director leads the HR function for Cnexia in Morocco and is a key member of the leadership team. They report directly to the parent company's senior human resources management.

As a strategic advisor to local management, the Director drives the human resources strategy, workforce planning, leadership program, employee experience, and organizational capability development needed to support business performance. The Director ensures the highest possible alignment with the parent company's talent management strategy, governance, and workplace standards, while using judgment to adapt programs and practices to Cnexia's operational needs, Moroccan law, and local realities.

Key Responsibilities:

Executive Leadership and Strategic Partnership

Act as both the HR leader for the parent company in Morocco and an integrated strategic partner to the President and the Cnexia leadership team.

Advise the President and the local management committee on people, organization, workforce, and culture issues.

Contribute to defining the corporate strategy, organizational planning, transformation, and operational excellence priorities.

Develop and implement an HR strategy that supports growth, engagement, and organizational effectiveness.

Identify workforce-related risks and opportunities and develop practical, sustainable solutions.

Human Resources Management

Lead the HR team in Morocco and the strategic and operational delivery of the following activities:

Talent acquisition, workforce planning, and development

Talent management, succession planning, compensation, benefits, and recognition

Employee experience, communications, HR systems, and analytics

Policy development and administration, and scalable service delivery Operational Excellence

Lead and strengthen core HR activities, including:

Attendance, absenteeism, sick leave, and medical administration

Workforce planning, payroll, salary governance, and variable compensation

Documentation, records management, workforce reporting, and HR analytics Organizational Transformation Lead strategic HR initiatives and translate reviews and recommendations into measurable action plans. Strengthen leadership capabilities, management effectiveness, and organizational accountability.

Implement sustainable processes, controls, and governance that support growth and continuous improvement. Culture, Engagement, and Organizational Effectiveness

Foster a culture of accountability, respect, inclusion, and trust.

Drive employee engagement and related action plans, while strengthening trust in management and HR processes.

Promote leadership behaviors aligned with company values and an environment where employees feel heard, respected, and able to give their best.

Employee Relations, Governance, and Workplace Practices

Lead employee relations, handling of workplace concerns, investigations, and complaint management.

Ensure strong governance, consistent policy application, and effective escalation processes.

Collaborate with leaders and key stakeholders to manage risks and promote a respectful and compliant work environment.

Stakeholder Management

Build trusting relationships within Cnexia and act as the main HR liaison between management in Morocco and the parent company.

Ensure the highest possible alignment with Bell Canada's talent management strategy, governance, and risk management requirements, while appropriately adapting execution to Cnexia's operational realities and Moroccan law.

Influence senior stakeholders and foster alignment, escalations, and timely decisions in a matrix environment.

Education

Bachelor's degree plus 5 years (Master's, MBA, or equivalent degree) in Human Resources, Management, Business Administration, Law, or a related field.

A specialization in human resources management, labor relations, organizational development, or organizational transformation is an asset.

A recognized professional certification in human resources or management is considered an advantage.

At least 12 years of progressive HR leadership experience in a complex, multinational, or global service center (GCC) environment.

Experience managing an extensive HR function serving a large workforce across multiple sites.

Expertise in employee relations, investigations, governance, compliance, workforce management, payroll, and HR service delivery.

Experience leading transformation, change, and capability development initiatives. Demonstrated ability to influence senior executives and navigate effectively in a matrix environment. Leadership Skills

Excellent command of the primary working languages, French and English.

The successful candidate will demonstrate the following competencies:

Strategic leadership, business acumen, and executive presence.

Expertise in employee relations, governance, and risk management.

Change leadership, organizational effectiveness, and stakeholder influence capability.

Operational excellence, sound judgment, and integrity. Profile Sought

We are looking for a business-oriented HR leader with strong operational expertise, high credibility in employee relations, and strong strategic capability. The ideal candidate understands Cnexia's operational and human realities, builds strong relationships locally, and demonstrates sound judgment in adapting practices while maintaining the highest possible alignment with the parent company's direction, governance, and standards. The successful candidate will strengthen organizational capabilities, employee confidence, and operational discipline, while positioning HR as a strategic partner contributing to Cnexia's long-term success.