We are looking for a Senior Technical Support Analyst who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.The expectation of the position is to understand the suite of Dynamic Yield by Mastercard software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.As this role is the heartbeat of the organization, our Technical Support Analystis must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.

Role:
- Take ownership of and resolve complex technical issues with a focus on maximizing customer satisfaction.This includes analyzing large datasets using our tools and SOPs.
- Provide White gloves support to our Key Premium Customers.
- Effectively manage and prioritize incoming tickets through our support portal or calls.
- Actively participate in internal initiatives within the support organization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.

Desired Candidate Profile