About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
Responsibilities:
1. Supervision and Leadership:
- Lead and supervise a team of housekeeping staff, including room attendants, Supervisors, and public area attendants.
- Provide guidance, support, and training to ensure staff perform duties effectively and efficiently.
- Conduct regular performance evaluations and provide constructive feedback for improvement.
- Foster a positive and collaborative work environment, promoting teamwork and morale among staff members.
2. Operational Management:
- Plan and organize daily work schedules to ensure timely completion of tasks, including room cleaning, and public area maintenance.
- Inspect rooms, facilities, and equipment to ensure cleanliness and compliance with hygiene standards.
- Monitor inventory levels of cleaning supplies and equipment, and coordinate procurement as needed.
- Implement and enforce safety protocols and procedures to prevent accidents and ensure a safe working environment.
3. Quality Assurance:
- Maintain high standards of cleanliness and presentation.
- Conduct regular quality checks and inspections to identify areas for improvement and ensure adherence to standards.
- Address guest complaints or concerns promptly and effectively, taking appropriate corrective action when necessary.
- Collaborate with other departments to maintain cleanliness standards and resolve interdepartmental issues.
4. Training and Development:
- Develop and conduct training programs for housekeeping staff to ensure they are equipped with the necessary skills and knowledge.
- Keep staff updated on new cleaning techniques and equipment.
- Foster a culture of continuous improvement and professional development within the team.
5. Administrative Duties:
- Maintain accurate records of departmental activities, including attendance, performance evaluations, and inventories.
- Maintain accurate records of ongoing projects.
- Maintain accurate records of Training.
- Assist HK management, in charge of the training programs and its implementation with the DT’s
6. Qualifications:
- Experience in a supervisory or managerial role within the housekeeping department.
- Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
- Excellent organizational and time-management abilities, with a keen eye for detail.
- Knowledge of cleaning techniques, chemicals, and equipment, as well as health and safety regulations.
- Effective communication skills, both verbal and written.
- Flexibility to work varied shifts, including weekends and holidays.
Education:
- High school diploma or equivalent required.