Do you enjoy being the go-to person? Are you interested in providing active operational support to Western Union stores and agent network? Join Western Union as Operations – Senior Specialist in our Casablanca office!

Western Union powers your pursuit.

The Operations Senior Specialist will work closely with KYA Ops business analysts, Global KYA procedure owners, and Regional Operations functional leaders to solve inquiries in various aspects of the KYA process. The overall objective of this role is to timely assist stakeholders and monitorthe progress of KYA Recertification plan.

Role Responsibilities:

• Conduct the due diligence on prospective and existing WU agents.

  
  

• Coordinate all KYA related activities across the region, including training, data governance, support, escalation, reinstatement requests and resolution of identified roadblocks and challenges.

  
  

• Ensure that all the KYA initiatives are monitored closely and are progressing according to the plan.

  
  

• Provides adequate and up to date reporting to upper management on operation results, accomplishments, and risks.

  
  

• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure

  
  

• Client facing, single point of contact responsible for the end-to-end client experience and satisfaction during the international onboarding process, for global and complex requests

  
  

• Liaise with Local & Global Compliance, Legal, and Business where required.

  
  

• Utilize creative problem solving and solid decision-making abilities

  
  

• Collaborate on strategic business initiatives as a Subject Matter Expert

  
  

Role Requirements:

• Minimum of 3 years’ experience in any of the following: anti-money laundering and counter terrorist financing compliance, general compliance and/or risk-based compliance, yielding a comprehensive understanding of technology and best practices in the compliance field.

  
  

• Bachelor's degree or equivalent education required as minimum. Knowledge of retail/commercial financial products/services.

  
  

• Understanding of KYC\KYA regulations within the banking/financial services industry.

  
  

• Basic knowledge of applicable compliance issues and requirements; - Basic understanding of payments products, services, and operations (or equivalent in other financial services organizations) - Basic knowledge of anti-money laundering regulations and regulatory developments - Keeps abreast of changes in anti-money laundering and regulatory policies.

  
  

• Proven track record of moderately complex problem solving and decision-making ability.

  
  

• Strong analytical skills. Effective leader and team player. Effective communicator, orally and in writing.

  
  

• Team player - Works effectively with others to identify and resolve issues - Effectively motivates to achieve common goals. Builds self-confidence in others. - Shares information and keeps team members and supervisors informed

  
  

• Strategic Thinking and Planning - Strong analytical skills

  
  

• Technical - Familiarity with Microsoft applications, including Word, Excel or other database applications. -Written and spoken fluency in English required. Fluency in a second language preferred

  
  

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities.  To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers’ experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Morocco specific benefits include: 

• 26 days annual leave – plus 14 public holidays

  
  

• Comprehensive life & medical cover – including dependents.

  
  

• Pension plan

  
  

• Comprehensive corporate benefits

  
  

• Heavily discounted Gym Membership

  
  

• Luncheon Vouchers

  
  

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office at least three days a week.  

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.