Company:Description:
Ensures that all time bound activities are addressed within defined parameters; including contacting the markets regularly in order to properly code outstanding balances and secure collection of the balances.
Handles achievement of personal cash processing and targets, including the use of Key Performance Indicators (KPIs) from the dashboard and other system tools and reports in order to assist in achievement of overall department targets.
Communicates with Client teams at regular intervals to review and assign balances.
Assists Market Fiduciary and/or Excess of Loss Client team Associates (US) to assist (as required) with collection of funds.
Handles inputs for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
Identifies and maintains relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.
Organizes team meetings and activities in order to share opinions, ideas, knowledge and solutions and seeks opportunities to increase own understanding and improve the services provided.