Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find opportunities in brands that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Main Responsibilities :
- To support Outlet Manager in managing all the outlets efficiently according to the established concept statements.
- To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
- To assign responsibilities to subordinates and to check their performance periodically.
- To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
- To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
- To assist in conducting monthly inventory checks on all operating equipment and supplies.
- To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
- To establish a rapport with guests maintaining good customer relationship and assisting to update guest history files.
- To conduct daily pre‑shift briefings to ambassadors on preparation, service and product knowledge.
- To attend Daily Operating Meeting.
- To assist in planning and organizing festive food promotions within the outlet.
- To liaise with the Kitchen and Beverage department on daily operation and quality.
- To handle all guest complaints, requests and enquiries on food, beverage and service.
- To assist in the operations and be visible during peak times.
- To ensure that the outlet cashiering procedures are strictly adhered to.
- To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
- To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
- To maintain the Daily Log Book.
- To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business and submit a copy to the Human Recourses Department.
- To maintain the outlet bulletin board.
- To submit all guest/ambassador incident reports.
- To report "lost and found" items.
- To ensure that the outlet is kept clean and organized, both at the front and back area as well.
- To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.
- To issue repair and maintenance work orders to ensure proper maintenance of the outlet.
- To supervise the ambassadors within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
- To maintain a high standard of personal appearance and hygiene at all times.
- To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
- To contribute to regular departmental Communications Meetings.
- To assist in the training of ambassadors ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
- To ensure rosters are posted and timesheets submitted on time with a copy to the Human Resources and Food & Beverage Departments.
- To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.
- To conduct ambassador performance appraisals.
- To identify and develop young talents within the organization for future potential growth within the group.
- To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
- To carry out any other reasonable duties as assigned by the Outlet Manager and the Assistant Food and Beverage Manager.
Other Duties:
- To assist in the building of an efficient team of ambassadors by taking an active interest in their welfare, safety and development.
- Ensure you encourage the ambassadors to maintain good relationships with their colleagues and all other departments.
- To ensure that all ambassadors report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To ensure that all ambassadors provide a friendly, courteous and professional service at all times.
- To assist in the training of ambassadors ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
- To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
- To ensure that you and all the ambassadors read the hotel's Ambassador Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
Qualifications
The following knowledge, skills and abilities are required:
- Attention to detail, style and aesthetics of hotel is critical.
- Outstanding verbal and written communications skills.
- Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
- College Degree in Hospitality or similar field.
- 2 years experience in similar role.
- Fluent in English, Arabic and French
Additional Information
Sofitel Royal Bay Resort Agadir