Academic Applications Business Analyst
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Position Details
Position Information Position Type Professional Staff Faculty Track Position Title Academic Applications Business Analyst Employment Status Full Time Months 12 Campus Portland, ME Description Reporting to the Director of Enterprise Applications, the Academic Applications Business Analyst position is highly technical. This position will identify needs throughout the University as they relate to our ERP system and supporting applications, enhance existing system functionalities, and coordinate with internal and external groups to drive the adoption of our UNE -supported academic applications. System duties are performed on various operating systems and applications with a heavy emphasis on Ellucian Banner, Ellucian Ethos, Ellucian Data Connect, Ellucian Apply, Ellucian Communicate, Ellucian Experience, Ellucian EIP , Ellucian Forms, Box, and Hyland. The Academic Applications Business Analyst collaborates with their supervisor and colleagues each day and actively manages information with their supervisor and among their peers.
About the University of New England
UNE is Maine’s largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state’s top provider of health professionals and home to Maine’s only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.
UNE offers a generous comprehensive benefits package to eligible employees. The package includes varied health and dental plans; a retirement plan that includes up to an eight percent match; extensive paid leave including holidays, vacation, sick, and personal time; and educational benefits. Please visit the Human Resources Benefits site for additional information regarding UNE’s benefits package.
This position offers a flexible work schedule, with an anticipated schedule of 2 remote days and 3 on-campus days per week (must be able to attend scheduled meetings on both the Biddeford and Portland campuses). Responsibilities
Identify inefficiencies within internal systems and processes by gathering feedback from stakeholders to enhance system efficiency and effectiveness. Oversee the workflow of person and student data creation in between Banner and third-party admissions and employee systems. Test systems and updates for functionalities to ensure user readiness. Work with internal and external groups to streamline existing UNE workflows into the EIP and Forms systems. Assist in documentation and publication of business processes, process maps, network, workflow, data models, or other types of diagrams and technical artifacts within UNE supported applications. Assist with University efforts with the transition of user data and retention policies into Box. Support UNE programs in the deployment of admissions applications within Apply. Support user management efforts in Ellucian Person Manager. Work with the Enterprise Applications team in the development of Ellucian Communicate and associated communication strategies with any identified department. Participates in the implementation, and supports the development of training and implementation material. Manage user accounts, permissions, access rights, and storage allocations following best practices regarding privacy, security, and regulatory compliance. Support the creation of groups in Okta, manage Permissions to apps, and understand integration and relationships between OKTA and other university apps. Support the Enterprise Applications team with the development of Ethos integrations with third-party systems. Support the Enterprise Applications team with the development of Experience Cards and their connection to third-party systems. Provide ad hoc reports to support third-party systems. Utilize monitoring systems to ensure proper operational functionality and uptime. Respond to alerts and system-down incidents in a timely fashion. Provide higher tier support for help desk user escalations. All other duties as assigned.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field with 4 or more years of experience or a combination of education and experience from which comparable knowledge and skills are acquired Experience with ERP databases, report creation, and database extensibility Experience with permission controls and third-party integrations Ability to work with a third-party vendor to document steps needed to complete an assigned task Experience managing Apache HTTP , Tomcat, and SSL certificates is preferred Working knowledge of networking (DNS , routing, firewalls) Experience with OKTA integrations Experience with generating Ethos connections with third-party systems is a plus Exceptional problem-solving skills, technical skills, and analytical skills are a must Experience with automation and scripting tools (shell scripts, Ansible, Chef, Puppet, OpsWorks) Must be able to manage multiple projects simultaneously and be able to adapt to changing business needs Must be able to work well with cross-functional teams and be able to work effectively with all levels within the organization Ability to interact effectively with various University personnel, students, and outside individuals/organizations
Preferred Experience
Experience working with Windows HA technologies such as failover clustering & load balancing Apache HTTP , Tomcat, and SSL certificates VMware experience Windows administration NetApp and Rubrik Experience supporting Oracle or MySQL database servers Experience working with ITIL change management software
EEO Statement Summary Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities. COVID Vaccination Statement (PLEASE NOTE) Employees in clinical settings must meet the State of Maine’s immunization requirements for clinical activity. Posting Detail Information Posting Number 2022PS0480P Open Date 07/19/2024 Close Date Open Until Filled Yes
Supplemental Questions
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Documents Needed to Apply
Required Documents - Cover Letter
- Resume
Optional Documents