Our client, a cutting-edge AI solutions provider, is at the forefront of integrating advanced AI agents into various industries to optimize business processes and client engagements. They are currently seeking a proactive and detail-oriented Client Operations Manager to join their dynamic team. This role will be pivotal in ensuring client satisfaction, managing lead generation efforts, and overseeing the performance of AI agents.
Location: Fully-Remote (Work from Home), 9 AM - 5 PM EST
Key Responsibilities:
Client & Lead Management:Assist the CEO and COO in managing client relationships and leads, ensuring all client needs are met and leads are nurtured effectively.
Creative Lead Generation: Execute innovative lead generation strategies to attract and convert high-quality leads.
Client Satisfaction & AI Agent Performance: Monitor and assess client satisfaction and AI agent performance, identifying areas for improvement and working with the team to implement necessary changes.
AI Agent Implementation: Implement AI agents using templates and prompt engineering, ensuring they are tailored to meet specific client needs.
Optimization of Live Agents: Continuously apply optimisations and tests to live AI agents to enhance their performance and effectiveness.
Pipeline Deployment:Organize and manage the deployment pipeline for AI agents, ensuring timely and efficient rollouts.
Client Relationship Management: Build and maintain strong relationships with clients, acting as their primary point of contact for all operational matters.
Coordination with Product Team:Collaborate with the product team to prioritize and address client requirements, ensuring alignment with the company’s strategic goals.
What Success Looks Like:
High Client Satisfaction: Ensure clients are satisfied with both the AI agent's performance and the overall service provided.
Efficient Pipeline Management:Successfully manage the AI agent pipeline, ensuring smooth and timely deployment.
Enhanced Agent Performance: Continuously improve AI agent performance through effective optimization and prompt engineering.
Strong Client Relationships: Build and maintain trust with clients, leading to long-term partnerships.
Qualifications:
Experience:Proven experience in client operations, client success, or a similar role, preferably in a tech or AI-driven environment.
Technical Proficiency:Familiarity with CRM systems, sales processes, and AI technologies is highly advantageous.
Problem-Solving Skills: Strong ability to identify areas for improvement and implement solutions effectively.
Communication Skills: Excellent English verbal and written communication skills, with the ability to coordinate across teams and with clients.
Organizational Skills: Strong organizational abilities to manage multiple tasks, prioritize effectively, and meet deadlines.
This is a unique opportunity to join a rapidly growing AI company where you can play a key role in driving client success and operational excellence. If you are passionate about AI and have the skills to manage client operations effectively, we encourage you to apply.
Application Process:To be considered for this role these steps need to be followed: