Monitoring Express and domestic operation to ensure effective and efficient work flow in line with the standards procedures and policies

• Oversee and motivate a team of operations personnel to achieve departmental goals.


• Provide coaching, mentorship, and performance reviews for direct reports.


• Ensure adherence to safe work practices within the team.


• Manage team schedules and staffing levels for optimal efficiency.


• Manage company vehicles and ensure optimal use.


• Track and optimize routes for delivery personnel.


• Oversee cash handling procedures and ensure compliance.


• Handle issues related to cash on delivery (COD) transactions.

• Facilitate clear communication both internally and externally.


• Collaborate effectively with various departments to ensure smooth operations.


• Performance Management and Analysis:


• Monitor team performance and identify areas for improvement.


• Develop and implement strategies to optimize operational efficiency.


• Analyze performance data and identify potential risks or losses.


• Prepare and track performance reports.

• Ensure timely responses to customer inquiries and complaints.


• Work collaboratively with customer service teams to resolve issues effectively.

• Implement and enforce established operational standards and procedures.


• Monitor team activities to ensure adherence to company policies and regulations.


• Manage resources effectively, including personnel, equipment, and technology

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field (preferred)


• Minimum of 5 years of experience in a supervisory or leadership role within an operations environment


• Demonstrated experience in managing and motivating a team


• Experience in implementing and enforcing operational standards and procedures