Purpose & Impact On Organization
You contribute to the store profitability by:
- Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
- Leading team members and coach them on an excellent consumer experience
- Assuming leadership responsibilities in the absence of the Store Manager
- Role model a culture of consumer centricity within the store
Key Responsibilities
- Actively connect and engage with consumers entering the store
- Drive the store KPI's and contribute to store sales
- Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
- Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
- Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
- Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
- Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
- Train the store team on all omnichannel related sales tools
- Train and coach the store team on the digital consumer journey in the store
- Manage merchandise delivery processing on the same day it arrives
- Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
- Execute all applicable loss prevention procedures
- Maintain a safe and productive shopping and working environment
- Ensure all Omni channel operations are being managed with excellence
- Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
- Actively maximizing sales and minimizing loss
- Keeps an up-to-date awareness of our competitors
- Implements improvements to operations and processes contributing to the performance of the store
- Ensure all Omni channel services are managed with operational excellence
- Collaborate productively and respectfully with team members
- Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
- Seek coaching and learning opportunities to continually improve your performance
- Complete all applicable training programs and effectively apply the learning on the job
- Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
- Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
- Support the recruitment, onboarding and training of store team members
- Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
- Share best practices to drive the overall store team performance
- Ensure all HR policies and procedures are adhered to
- Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
Key Relationships
- Customers
- Peers and Supervisor
Minimum Qualifications
- Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
- Advanced selling experience and comprehensive product, retail and industry understanding
- Experience of supervising team members
- Intermediate numeracy and literacy and advanced verbal communication skills