Location: Casablanca, MA

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Custom Field 1: 6635

Operations Supervisor

Purpose of the Job

Monitoring Express and domestic operation to ensure effective and efficient work flow in line with the standards procedures and policies

Job Description

Oversee and motivate a team of operations personnel to achieve departmental goals. Provide coaching, mentorship, and performance reviews for direct reports. Ensure adherence to safe work practices within the team. Manage team schedules and staffing levels for optimal efficiency. Manage company vehicles and ensure optimal use. Track and optimize routes for delivery personnel. Oversee cash handling procedures and ensure compliance. Handle issues related to cash on delivery (COD) transactions.
Facilitate clear communication both internally and externally. Collaborate effectively with various departments to ensure smooth operations. Performance Management and Analysis: Monitor team performance and identify areas for improvement. Develop and implement strategies to optimize operational efficiency. Analyze performance data and identify potential risks or losses. Prepare and track performance reports.
Ensure timely responses to customer inquiries and complaints. Work collaboratively with customer service teams to resolve issues effectively.
Implement and enforce established operational standards and procedures. Monitor team activities to ensure adherence to company policies and regulations. Manage resources effectively, including personnel, equipment, and technology

Job Responsibilities - Experience and Education

Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field (preferred) Minimum of 5 years of experience in a supervisory or leadership role within an operations environment Demonstrated experience in managing and motivating a team Experience in implementing and enforcing operational standards and procedures

Leadership Behaviors

Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus

Skills

Adaptability Data Analysis Communication Skills Crisis Management Problem Solving Teamwork Decision Making Delegation And Direction