Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store Leading team members and coach them on an excellent consumer experience Assuming leadership responsibilities in the absence of the Store Manager Role model a culture of consumer centricity within the store Actively connect and engage with consumers entering the store Drive the store KPI's and contribute to store sales Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity) Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers Train the store team on all omnichannel related sales tools Train and coach the store team on the digital consumer journey in the store Manage merchandise delivery processing on the same day it arrives Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis Execute all applicable loss prevention procedures Maintain a safe and productive shopping and working environment Ensure all Omni channel operations are being managed with excellence Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute Actively maximizing sales and minimizing loss Keeps an up-to-date awareness of our competitors Implements improvements to operations and processes contributing to the performance of the store Ensure all Omni channel services are managed with operational excellence Collaborate productively and respectfully with team members Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance Seek coaching and learning opportunities to continually improve your performance Complete all applicable training programs and effectively apply the learning on the job Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all. Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations Support the recruitment, onboarding and training of store team members Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture Share best practices to drive the overall store team performance Ensure all HR policies and procedures are adhered to Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment Advanced selling experience and comprehensive product, retail and industry understanding Experience of supervising team members Intermediate numeracy and literacy and advanced verbal communication skills Job Title: Store Supervisor - Kids Morocco Mall Location: Casablanca