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As Fairmont Gold Manager at Fairmont la Marina, you will demonstrate the essence of creating an exceptional guest journey for our most luxurious guests. 

What you will be doing:

• Leading an engaged, enthusiastic and service driven team through selection, personal and professional development & recognition
• Lead the Fairmont Gold team to excellent results on targeted KPI’s including Fairmont Gold Revenue, ADR, EES, Voice of Guest, and LQA
• Ensure all Fairmont Gold standards and operating procedures are adhered to
• Work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering and presentation
• Embark on a cooperative inter-departmental relationship with Housekeeping, Engineering, In Room Dining and all other departments to ensure a leading edge product and luxury service experience
• Identify and develop existing policies and procedures to improve the guest experience
• Staying current on industry/competitive trends, analyze data and provide input on ways to increase efficiencies and revenue
• Owning Fairmont Gold guest concerns, reacting quickly, logging and communicating to key stake holders, and following up and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests
• Coordinate with Front Office to maximize incremental revenue program and accurate Fairmont Gold inventory management
• Provide anticipatory service for guests via personalized pre-arrival emails and assist with reservations
• Arrange standard and requested amenities and inspect rooms prior to arrival to ensure guest satisfaction
• Ensure that the Fairmont Gold lounge, operating equipment and Rooms are in perfect condition at all times by having all the defects fixed by the engineering team
• Develop and maintain contacts with business partners, concessionaires and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts
• Consistently implement creative & innovative ideas to enhance Fairmont Gold guest experience by arranging for special events such as: wine tasting sessions, cheese tastings, cocktail of the month, and promote specialty dishes from F&B outlets
• Responsible for the pristine cleanliness after all meal periods and throughout the day
• Actively participate and promote environmental programs and department specific initiatives in working towards sustainable operations.
• Assist in supervising other areas of the Front Office as needed
• Other duties as assigned

Your experience and skills include:

• Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
• Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.
• Proactive, innovative and service driven with a demonstrated eye for detail. 
• Excellent interpersonal and communication skills, both written and verbal.
• Minimum 3-4 years experience in Rooms, including a solid working knowledge of Front Office operating systems.
• Previous Food and Beverage experience an asset.
• Degree/Diploma in Hospitality Management or a university degree, a strong asset.

Our Diversity & Inclusion Commitment:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.