Job Summary
The IT Specialist will be a key member of our Global ICT team, providing both remote and onsite IT support for all hardware, software, and network-related issues. This role will serve as the first point of contact for all IT-related concerns, ensuring smooth and efficient operations across the organization.
Key Responsibilities
- IT Support:
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VoIP and more.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording, documentation and closure of trouble tickets.
- IT Asset Management:
- Maintain an accurate inventory of all IT assets including computers, printers, monitors, software, and other peripherals.
- Manage the deployment and retrieval of IT assets for work from home employees, ensuring they have the necessary equipment to perform their jobs effectively.
- Coordinate with IT vendors for the procurement of IT assets.
- Hardware Support:
- Troubleshoot, repair, and replace hardware as necessary.
- Coordinate with vendors for the repair or replacement of equipment under warranty or maintenance contract.
- Software Support:
- Assist in the installation, configuration and maintenance of software applications including Microsoft 365, Intune, Azure Active Directory, and VoIP telephony.
- Troubleshoot software application issues and work with the Global ICT team and software vendors to resolve issues.
- Service Management:
- Use IT service management tools to log, track, and manage all IT service requests and incidents.
- Prioritize and schedule problems, escalate problems (when required) to the appropriately experienced colleague.
- Communication and Collaboration:
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
- Collaborate with the Global ICT team on deployments and implementations.
- Onsite Support:
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Construct, install, and test customized configurations based on various platforms and operating systems.
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field.
- Proven experience in a similar role, preferably within a global team.
- Strong knowledge of Microsoft 365, Intune, Azure Active Directory, VoIP telephony, and other common IT applications.
- Experience with IT service management tools.
- Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
- Strong English communication skills, both verbal and written.
- Ability to work well in a team and collaborate effectively with colleagues at all levels.
- Willingness to stay up to date with the latest technologies and IT best practices.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam, and Belgium. With European roots, we provide our services to global companies with offices in every populated continent. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are and to see what sets us apart in culture and thinking. Join us and be part of our success story!