About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

MAIN DUTIES:

1. Ensures the work area is ready for service with pre- and post-service checks completed, staff immaculately groomed

and aware of daily specials and promotional offers

2. Performs and supervises food & beverage service tasks in accordance with hotel standards; is actively involved in

guest service and highly visible

3. Is thoroughly familiar with beverages and menu items and able to compose and recommend menu progression and

non- alcoholic beverage; drives upselling programs

4. Provides genuine hospitality and recognition, engages in guest interactions in a sensitive and appropriate manner,

creates personalized experiences; is seen as actively developing a network of regular guests

5. Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur

6. Conducts daily briefings in the absence of management; assigns shifts and duties to junior colleagues; assumes the

responsibilities of the Assistant Manager in his/her absence

7. Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification

8. Ensures mise-en-place is complete and manning in place prior to shift

9. Handles large tables, VIPs and private events

10. Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and

appropriate manner

11. Is highly sensitive to guest preferences; compiles and documents guest history; offers a special service touch when an

opportunity is presented

12. Performs accurately all end of shift reports, strictly adheres to cashiering and internal accounting procedures

13. Assigns opening, closing and side duties to colleagues and ensures completion of tasks

14. Conducts routine maintenance and restaurant housekeeping inspections, operating equipment inventories; submit

reports and recommendations

15. Is directly responsible for the day to day key processes in his/her area of work

16. Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork

17. Assumes training responsibilities when required; demonstrates a high degree of standards awareness

18. Actively offers operational, employee and customer (internal and external) related feedback to management

19. Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden

Rule

20. Adheres to the hotel's code of conduct and grooming & hygiene standards

21. Is seen as working hands-on, assists colleagues in crunch times; Walks the talk

22. Actively participates in briefings and meetings; facilitates communication between employees and management

23. Maintains a clean and orderly work area and promotes a safe working environment

24. Performs any additional duties as assigned

STANDARD DUTIES

1. Provide a friendly and professional service that always exceeds guest’s expectation.

2. Assist in phone coverage with other departments.

3. Assist the department to upkeep relevant notice boards.

4. Prepare related paperwork for new hires.

5. Requires knowledge and the ability to operate computer equipment including word processing and spreadsheet software plus other systems (i.e. Opera, Windows, Bayan payroll and analysis reports etc).

6. Accept responsibility for the health safety and welfare of all areas of the department, guests and employees and to respond properly in any hotel emergency situation.

7. To safeguard guests and employees with knowledge and application of health and safety, accident prevention, fire drills and first aid.

8. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

9. Undertake other duties and responsibilities which, while outside the normal routine, will be within the overall scope of the position.

10. Report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

11. Wear hair restraint/hat, gloves, apron, jacket and closed toed shoes at all time while on duty.

12. Comply with local legislation as required.

13. Maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.

14. Respond to any changes in the department as dictated by the needs of the industry, company or hotel.

15. Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

16. Perform other tasks or projects as assigned by the hotel management.

17. Must be able to obtain any required food handling and/or sanitation certifications required by local or state agencies.