About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.
About the role
1. Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, tennis and games room,
2. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort
3. Comply with all Four Seasons’ policies and procedures
What you will do
1. Set-up and maintain spa including refreshments, locker rooms, work out areas, tennis, pre-treatment area and games room.
2. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.
3. Assist guest to their appointments as they relate to the Spa services.
4. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
5. Work harmoniously and professionally with co-workers and supervisors.
6. Assist guests with use and set-up of fitness machines, croquet, tennis equipment,
7. Liason/introduce guests to spa services practitioners (massage therapists, fitness instructors and tennis pros, etc.)
8. Retrieve and fold towels
9. Retrieve, deliver, and store/set-up products from purchasing
10. Clean and stock waiting area
11. Assist other staff with set-up and breakdown of their respective treatment areas (massage therapists, fitness instructors and tennis pros, etc.)
What you bring
Education: High school education or equivalent experience
Experience: 6 months in hospitality industry work and or fitness, health club related work
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals