Company Description
IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets – Kuwait, Jordan, and Morocco.
At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.
Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We’re constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.
At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !
Confidentiality of Applicant Data:
At IKEA - SYH Morocco, we are committed to protecting the privacy and confidentiality of all applicants. Any personal information provided as part of the application process will be used solely for recruitment purposes and will be handled in accordance with applicable data protection laws. Your data will not be shared with third parties.
Job Description
Key Responsibilities:
Customer Engagement:
Provide a high level of service to customers by greeting them, offering assistance, and providing product recommendations that best fit their needs.
Sales and Product Knowledge:
Actively sell and promote IKEA products by understanding customer needs and offering relevant solutions. Stay informed about new products, promotions, and in-store events.
Store Presentation:
Ensure that the sales floor is organized and visually appealing, aligning with IKEA’s standards for product displays and merchandising.
Inventory Management:
Assist in stock management by restocking shelves, organizing product displays, and ensuring that inventory is always available and in good condition.
Team Collaboration:
Work closely with team members across departments to ensure smooth store operations, effective problem solving, and enhanced customer satisfaction.
Problem Resolution:
Handle customer inquiries, concerns, and complaints in a professional and efficient manner, ensuring that they leave the store satisfied with their experience.
Operational Support:
Assist with cash handling, order processing, and other operational duties as required, ensuring efficiency and accuracy.
Qualifications
Experience:
- Previous experience in retail or customer service is preferred.
- Experience in sales or related fields is a plus.
Skills and Competencies:
- Customer-Centric Mindset: Strong commitment to customer service excellence and ability to build positive customer relationships.
- Product Knowledge: Ability to learn and retain product information to assist customers effectively.
- Communication Skills: Strong verbal communication skills in Arabic, French, and/or English.
- Team Player: Ability to collaborate with colleagues and contribute to a positive team atmosphere.
Personal Attributes:
- Passion for home furnishings and IKEA’s products and values.
- Adaptability to a fast-paced retail environment.
- Enthusiastic, positive, and motivated attitude.
Additional Information
A few more details for you
This position is full-time and is located in IKEA Zenata store,Morocco.
Please send your CV in English and tell us why you would be a good fit for this role.