Desktop Support Engineer - L2 MA
Full time | Excis Compliance ltd | Morocco
Posted On 12/12/2024 Work Experience 1-3 years
Job Description
Join our team as a Desktop Support Engineer and help keep our organization running smoothly. You'll be the go-to person for all things tech, from hardware troubleshooting to software installations.
What you'll do:
Provide on-site and remote technical support
Troubleshoot hardware and software issues, including Windows OS, Microsoft Office Suite, and common applications
Manage device installations, moves, and changes for desktops, laptops, and peripherals
Support various IT projects, such as software deployments and network upgrades
Maintain and optimize IT assets, including inventory management and hardware/software upgrades
Assist with data migration and recovery processes
Provide excellent customer service to all users, including VIP support
Requirements
A degree in Computer Science or related field
1-3 years of experience in IT support
Proficiency in Windows OS (Windows 10/11)
Understanding of network concepts (TCP/IP, DNS, DHCP)
Experience with remote support tools (e.g., TeamViewer, Remote Desktop)
Basic scripting skills (e.g., PowerShell)
Fluency in English