We are seeking a Senior SaaS Specialist to oversee the design, implementation, and optimization of Software as a Service (SaaS) solutions. The ideal candidate will have extensive experience with SaaS platforms, customer success, system integration, and driving the adoption of cloud-based solutions. You will collaborate with internal teams and clients to deliver scalable and reliable SaaS solutions that meet business needs and drive innovation.

• Location: Rabat / Casablanca
• Contract Type: Freelance
• Start Date: Asap

Key Responsibilities:

• Lead the implementation, configuration, and management of SaaS platforms for clients.
• Collaborate with stakeholders to identify business requirements and translate them into customized SaaS solutions.
• Drive the adoption of SaaS solutions across organizations, ensuring smooth user onboarding and success.
• Integrate SaaS solutions with existing on-premise systems and other cloud platforms.
• Monitor and optimize the performance and scalability of SaaS solutions.
• Provide technical leadership and guidance to teams and clients throughout the solution lifecycle.
• Troubleshoot and resolve technical issues related to SaaS implementations and integrations.
• Develop and maintain documentation, including system architecture, configurations, and user guides.
• Stay updated with SaaS trends and best practices, recommending improvements to enhance the solution offerings.

Required Skills and Experience:

• Proven experience in implementing and managing SaaS platforms in an enterprise environment.
• Strong knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud) and SaaS architectures.
• Experience with integration of SaaS solutions with other systems and platforms (e.g., CRM, ERP, BI tools).
• Strong problem-solving skills and ability to resolve complex technical issues.
• Ability to work with stakeholders to understand business needs and deliver effective solutions.
• Excellent communication skills and ability to train and support users.
• Familiarity with security, compliance, and data privacy requirements in cloud environments.

Preferred Qualifications:

• SaaS certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect).
• Experience with DevOps practices and CI/CD pipelines in SaaS environments.

• Background in customer success, cloud strategy, or cloud consulting  

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