Customer Service Specialist

Company Description

As a multinational company with subsidiaries worldwide, Speedaf adopts a localized operating model, believing that opportunities can be created and possibilities found in every region of operation. Вy collaborating with local teams and fully understanding customer needs, we offer a variety of customized value - added services to different businesses and private clients.

Company website: 速达非 Speedaf Express | 国际快递,跨境货运,仓储服务 Tracking, Shipment, Locations

Company Address

Ard R'Mel 6 km 16, Route Eijadida, oulad Azzouz,Bouskoura,Casablanca


Responsibilities and Duties:

We are looking for 1 passionate Night Shift Customer Service Agent to join our team, this . Here's a role:

1.Parcel Status Tracking:

Monitor and update the real-time status of customer parcels during the night shift to ensure timely processing.

2.Customer Issue Resolution:

Quickly respond to and handle urgent issues with abnormal orders, such as returns, redirections, and interceptions.

3.Address Calibration:

Assist the night shift assistant in calibrating vague address information to ensure accurate parcel delivery.

  1.Error Sorting Analysis:

Record and analyze the causes of incorrect sorting codes, and propose corrective measures to prevent recurring errors.

2.Held Parcels Management:

Register parcels temporarily unable to be dispatched, ensure proper storage, and arrange for timely dispatch when conditions permit.

3.Vehicle Seal Reinspection:

Reinspect return trip seals of mainline vehicles to ensure the security and integrity of parcels during transportation.

4.Exception Parcel Registration:

Scan and categorize exceptional parcels (e.g., misrouted, returned, or redirected parcels) in the system promptly.

5.Damaged Parcel Handling:

Assess damaged parcels, communicate repair or compensation options with customers, and provide feedback on damaged items in franchisee groups.

6.Exception Tracking Number Reporting:

Collect information on exception tracking numbers and notify arbitrators for registration and resolution.

7.Coordination&Communication

1.Internal Coordination:

Collaborate effectively with night shift supervisors, sorters, and delivery personnel to ensure smooth workflow across all processes.

2.External Communication:

Inform customers or franchisees about parcel statuses, explain exceptional cases, and provide appropriate solutions.


Qualifications:

Work Experience:

No prior experience required; we welcome all candidates interested in the logistics industry.

Preferred: Candidates with experience in logistics companies will have an advantage.

Education and Background:

Fresh graduates are also encouraged to apply, especially those major in Logistics Management, Supply Chain Management, or related fields.

Skills and Abilities:

Strong learning and adaptability skills.

Responsible and capable of handling the demands of night shift work.

Bonus Points:

Familiarity with parcel processing procedures or logistics systems is a plus.


Working Hours and Conditions

1.Shift Hours: 7:00 PM to 4:00 AM, with a one-hour break included.

2.Work Days: Monday to Saturday, including public holidays.

3.Transportation: Candidates are required to arrange their own transportation for night shifts.

  • Living nearby is highly preferred.
  • If you have your own vehicle, a transportation allowance will be provided.


Referral Opportunity

If you know any suitable candidates for this role, feel free to recommend them to us.

A referral bonus will be provided if your recommended candidate successfully joins the company.

تاريخ النشر: ١٥ يناير ٢٠٢٥
الناشر: LinkedIn
تاريخ النشر: ١٥ يناير ٢٠٢٥
الناشر: LinkedIn