We are seeking a highly motivated Deployment Lead with strong project management skills to join our dynamic team. The ideal candidate will be responsible for coordinating the team that is implementing the new pricing tool based on the Data Science models and AI for agiven set of countries / business units with country category teams, ensuring customer satisfaction and success by managing customer relationships, overseeing project implementations, and driving continuous improvement initiatives.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with customers ( country category managers), acting as their primary point of contact and advocate within the organization.
• Project Management: Lead and manage customer engagements for pricing tool implementation from initiation to completion, ensuring timely delivery, tool adoption, and quality standards.
• Customer Onboarding: Oversee the onboarding process for new customers, ensuring a smooth transition and successful implementation of the pricing tool.
• Issue Resolution: Proactively identify and resolve customer issues, working closely with cross-functional teams to ensure customer satisfaction. Collaborate with data scientists, data engineers, and application developers to drive customer needed results.
• Continuous Improvement: Drive continuous improvement initiatives to enhance customer experience, improve the tool and optimize the internal processes.
• Customer Training: Provide training and support to customers, helping them to maximize the value of our solution.
• Performance Metrics: Monitor and report on key performance metrics, providing insights and recommendations for improvement.

Job Requirements:

• Experience: 3-5 years of experience in category, account management, or project management roles.
• Understanding or knowledge of the business finance and country category
• Strong project management skills with a proven track record of managing complex projects.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Problem-solving skills and the ability to think strategically.
• Proficiency in project management tools and software.
• Ability to work independently and as part of a team.

Entity Sales & Services