The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel.

What will I be doing?

The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel in EMEA.

This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.

The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.

The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.

A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure on property. Specifically, a Commercial Director will perform the following tasks to the highest standards:

• Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limited; All Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.
• Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
• Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
• Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
• Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
• Develop and maintain strong relationships with all stakeholders, owners, hotel teams, Hilton matrix support teams to ensure commercial benefits of the hotel.
• Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.
• Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
• Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
• Participate in the leadership activity of the Hotel and Region.

What are we looking for?

A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role.
• Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups
• 3+ experience working in a collaborative/matrixed environment
• 3+ years working with departmental financial data to make strategic/tactical decisions
• 3+ years of experience evaluating and identifying business opportunities for a business
• At least 3 years of experience managing a sales or commercial team
• Fluent in English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3+ years working in a multi-complex hotel/travel industry environment
• Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance
• Local language, strong attribute to have

 Leaders involved in the pre-opening of a hotel need a mix of technical expertise, operational know-how, strategic thinking, and leadership skills to ensure the property launches successfully. Here are the key required skills:

1. Project Management

• Ability to manage timelines, budgets, and resources effectively.

• Overseeing pre-opening activities like construction, procurement, and vendor coordination.

• Ensuring compliance with deadlines and regulatory requirements.

2. Strategic Planning

• Developing and implementing a detailed pre-opening roadmap.

• Setting priorities, identifying critical tasks, and anticipating potential challenges.

• Creating operational workflows and systems before the opening.

3. Operational Expertise

• Understanding all hotel departments, including housekeeping, front office, food & beverage, and engineering.

• Ensuring operational readiness and team training before opening day.

• Coordinating with various stakeholders to meet brand standards.

4. Team Leadership and Development

• Hiring, onboarding, and training staff for various departments.

• Inspiring and motivating the pre-opening team to stay focused and aligned with goals.

• Promoting collaboration and addressing staff concerns during high-pressure times.

5. Budgeting and Financial Management

• Managing pre-opening budgets for staffing, marketing, and procurement.

• Analyzing forecasts to ensure the hotel’s financial health post-opening.

• Negotiating vendor contracts and overseeing cost control.

6. Brand Knowledge and Standards Implementation

• Deep understanding of the hotel’s brand standards and values.

• Ensuring consistency in design, service, and operational practices.

• Implementing quality assurance processes aligned with the brand.

7. Crisis Management and Problem-Solving

• Quickly addressing unexpected challenges during construction, staffing, or equipment setup.

• Maintaining calm and finding solutions under tight deadlines.

• Managing risks and ensuring safety compliance.

8. Attention to Detail

• Overseeing the final stages of construction, design, and furnishing to ensure perfection.

• Ensuring operational processes and service standards are fully ready for the opening.

9. Communication and Stakeholder Management

• Keeping all stakeholders, including owners, investors, and the management company, updated on progress.

• Maintaining transparent communication with the team and external partners.

• Acting as the face of the project during pre-opening press and community events.

10. Adaptability and Resilience

• Flexibility to adapt plans when unforeseen challenges arise.

• Maintaining focus under high-pressure and fast-paced conditions.

• Balancing long-term goals with immediate pre-opening demands.

Successful leaders in hotel pre-openings must also possess a customer-centric mindset, ensuring the guest experience is the primary focus from day one.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!