Job :
Job Description
Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your mission as a Customer Service Advisor
As a Customer Service Advisor, you will play a key role by:
Meeting customer needs: Providing quality service by answering questions via phone, email, or chat.
Solving problems: Identifying and handling requests or complaints to ensure customer satisfaction.
Building customer loyalty: Offering personalized solutions to strengthen customer trust and loyalty.
Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.