Job Description

• Ensure the management and quality of services delivered to our clients, respecting SLAs (Service Level Agreements) and contractual commitments.


• Lead a multidisciplinary team and work closely with other departments to ensure client satisfaction.


• Analyze service performance, identify areas for improvement, and implement corrective actions.


• Manage complex incidents and problems by proposing appropriate solutions and ensuring effective follow-up.


• Monitor evolving client needs and ensure the implementation of suitable solutions.


• Participate in the management of budgets, resources, and deadlines for service delivery projects.


• Ensure continuous communication with clients to understand their expectations and provide a quick and adequate response.

• Master's degree (Bac+5) or equivalent in IT, project management, or a similar field.


• Minimum of 10 years of experience in service management, ideally in an international environment.


• Good command of ITIL, Agile methodologies, and project management practices.


• Strong communication and client relationship management skills.


• Team spirit and leadership.


• Ability to manage multiple projects simultaneously in a dynamic environment.


• Proficiency in French and English, both spoken and written.