Responsible for administrative services within the central Facilities team, including the management of permits, contracts, administrative, financial and vendor functions.

• Ensure the administrative management of Facilities services at the central level (permits, contracts, secretarial, finance, and vendors).


• Coordinate logistical support for the company and teams: permit management, NTC coordination, courier services, transfers, etc.


• Manage specialized shared services, including PEZA renewals and dealer selection.


• Develop, track, and update the budget and expenses for Facilities services.


• Produce and transmit follow-up reports and steering data.


• Lead the management of vendors and dealers (catering and others): performance evaluation, internal surveys, recommendations, contract management, and compliance with internal policies.


• Plan and supervise the interventions of external service providers: deployment, schedule adherence, reports, equipment, and consumables.


• Oversee the management and use of off-site storage spaces.

• Bachelor's degree level, preferably in management, administration, or an equivalent field.


• 2 to 3 years of experience in an administrative role, ideally in a call center or BPO environment.


• Good knowledge of building management and Facilities services; general understanding of IT, call center operations, and organization.


• Proficiency in office tools (Microsoft Word, Excel).


• Skills in continuous improvement (Six Sigma), team management, vendor management, logistics, and material management.


• Excellent written and oral communication skills in English.


• Strategic and analytical mindset, with a keen sense of detail.