As the head of the recruitment center, your main responsibilities will be:

Operations & Delivery Management

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  Ensure a high level of quality and performance of services;


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  Manage operational indicators and implement continuous improvement plans;


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  Optimize processes and ensure risk and business continuity management;


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  Act as an escalation point for clients and internal teams.

Client Relations & Partner Role

 

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  Develop strong and lasting relationships with clients and stakeholders;


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  Understand the business challenges of accounts and align service delivery;


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  Represent the site and region to clients and global management.

Leadership & Culture

 

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  Manage, coach, and develop large and multicultural teams;


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  Establish a culture of performance, continuous improvement, and customer focus;


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  Promote an inclusive, collaborative, and learning environment.

Profile sought

Master's degree (Bac+5) in management, operations, or equivalent;

Fluent French and English (Arabic appreciated);

10 years or more of experience in operational leadership (shared services, delivery centers, offshore or global environment);

Proven experience in managing large teams;

Strong customer focus and performance management;

Good command of continuous improvement methodologies (Lean / Lean Six Sigma);

Inspiring leadership, initiative, excellent communication, and influencing skills;

Resilience, adaptability, and strategic thinking.

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