Job :
Customer Service Officer
The Customer Service Officer plays a key role in the quality of customer relations and the company's image. They are responsible for handling customer requests through online and in-person channels, ensuring professional, efficient service that meets company standards.
Main tasks:
Handle customer requests (online, phone, WhatsApp, and in-store) with professionalism and courtesy
Process complaints, after-sales service requests, returns, and exchanges according to internal procedures
Track orders, deliveries, and payments in coordination with the relevant teams
Ensure rigorous and documented follow-up of each customer interaction
Apply the company's commercial policies and quality standards
Contribute to the continuous improvement of the customer experience
Required profile :
Profile sought:
Minimum one year of experience in customer service
Excellent communication skills and service-oriented attitude
Organization, rigor, and ability to manage priorities
Ability to handle customers calmly, professionally, and respectfully
Proficiency in digital and office tools (CRM, Excel, Word)