HCLTech operates within a predominantly competitive and performance-driven culture, where ambition, challenge, and the achievement of measurable goals are central to success. The company promotes self-improvement, competitiveness, and a strong customer focus, with a clear emphasis on results and market positioning. This performance-driven environment is strongly supported by a robust innovation dimension, encouraging initiative, experimentation, and agility. It is further complemented by a collaborative culture focused on people development and teamwork, while structured processes play a more secondary role. [+]

Are you passionate about solving problems and have a great ability to help others? We are looking for a Service Desk Analyst to join our team. As a Service Desk Analyst, you will play an essential role in providing quality technical support to our clients.

Your main tasks will include:

• Responding to phone calls, emails, and incoming support tickets.


• Identifying and diagnosing technical problems faced by clients.


• Providing clear solutions and instructions to solve problems quickly and effectively.


• Collaborating with internal teams to resolve complex issues.


• Tracking and updating support tickets to ensure accurate follow-up.


• Ensuring excellent customer satisfaction by offering friendly and professional service.


• Contributing to documentation and the knowledge base to facilitate future support.


• Participating in training to stay updated on new technologies and products.

Profile sought:

• Perfect command of Italian and good command of English.


• Previous experience in a technical support, customer service, or help desk role is preferred.


• Knowledge of common operating systems such as Windows, macOS, or Linux.


• Ability to communicate effectively with clients and explain technical solutions clearly.


• Skill in solving problems quickly and proactively.


• Excellent problem-solving and decision-making skills.


• Ability to work independently and collaborate within a team.

If you have the required skills and enjoy working in a challenging environment, send us your CV, preferably in English, today!