Tersea operates within a predominantly cooperative culture, where people, trust and employee well-being are central to the organization’s approach. The company promotes a close, supportive management style that values empowerment, collaboration and strong working relationships. This collaborative foundation is complemented by a significant innovation dimension, fostering creativity, initiative and adaptability. Structured processes support efficiency and reliability, while competitive performance plays a more limited role. [+]

Join our dynamic call center in Casablanca and play a key role as a Call Center Agent! In a stimulating environment, your mission will be to be the spokesperson for our company, to provide unmatched customer satisfaction, and to actively contribute to our growth. If you have the soul of a communicator and a sense of service, this opportunity is for you.

Your main goals will be to professionally manage all interactions with our clientele, whether for information requests, technical support, or handling complaints. You will aim for excellence in every interaction to ensure a positive and memorable experience for each customer. Achieving and exceeding quality and satisfaction objectives will be at the heart of your concerns, while contributing to customer loyalty and optimizing internal processes thanks to your precise field feedback.

Your days will be filled with various essential tasks:

• Welcome customers with courtesy and professionalism, understand their needs.


• Provide clear, precise, and personalized answers to customer requests.


• Guide and assist customers in using our products or services.


• Handle complaints with empathy and offer suitable solutions in accordance with procedures.


• Meticulously record all information related to interactions in our system.


• Contribute to the continuous improvement of services by reporting relevant information.


• Comply with the defined performance indicators for the position.

You will also participate in regular training to maintain and develop your skills.

To fully embrace this role, a level of education equivalent to a high school diploma is required. This educational background has allowed you to acquire fundamental communication skills and an initial understanding of the professional world. We are convinced that your background has prepared you to quickly understand the challenges and adapt to our environment.

We are looking for someone with experience ranging between 1 and 3 years in the field of call center professions. This period has allowed you to develop a fine understanding of customer expectations, master specific communication tools, and demonstrate responsiveness to various situations. Your professional background will be a major asset for success in this role.

Beyond your education and experience, your personal abilities will make the difference:

• An excellent command of the French language, both spoken and written, is essential.


• Your active listening skills and empathy will allow you to truly understand the needs of each person you speak with.


• Your interpersonal skills and sense of customer service will help you build trusting relationships.


• You have good stress management and the ability to remain calm and professional, even in complex situations.


• Your rigor and organization will ensure the quality of the information processed.


• Good command of basic computer tools is also expected.

If you recognize yourself in this description and wish to grow in a promising sector, do not wait any longer to apply!