Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role. [+]

Your main activities will be:

• Support / Service Operations:

• Analysis and treatment of incidents/anomalies from application users or customer complaints.


• Preparation, execution, and monitoring of service operations (database querying, bulk updates, …) which are recurring, such as analyzing and processing orders in error, database operations.


• Collaboration with the operator (environment manager) for the treatment of production incidents.


• Participation in skill development and transfer of activities to support levels N1 (N1 being the first level of anomaly reception) and N2.

• Maintenance:

• Maintenance management: prioritization of fixes, in collaboration with Project Owners/Project Managers.


• Tracking of production bugs and reporting to projects for correction.


• Monitoring of deployments.

• QS Improvement / Reporting:

• Analysis of recurring incidents and proposal of solutions: writing Change Requests (CR) – Problem identification.


• Leading meetings on error treatment progress.


• Contribution to meetings for analysis and improvement of the quality of applications within your scope.


• Development of improvement proposals for data, flows, or recurring operations using complementary or integrated software

With a higher education in Computer Science, you have at least 3 years of successful experience in application support.

Required skills:

• Mastery of Angular 17 or higher


• Experience in Java 17 or higher


• Experience with REST APIs and Web Services


• Knowledge of the Spring suite: IOC, Boot, Data, Batch


• Knowledge of SQL and Database modeling


• Knowledge of Linux / Unix environments and Shell Scripting. Good interpersonal skills and customer service orientation.


• Fluent French and good written and oral communication skills.


• Good knowledge of technical English.


• Autonomous and rigorous, you have good writing skills and are able to manage your priorities.


• You are interested in the life of production solutions and their optimization;

• You are motivated to:

• Analyze code written by others, propose improvements (maintainability, robustness, etc.).


• Take ownership of analysis tools, develop complementary tools to speed up processes, and participate where applicable in the development of small evolutionary/corrective releases.

You share our values: boldness, listening, respect for commitments, respect for values and hierarchy, sharing, efficiency, and agility.