Industry: HVAC Services Employment Type: Full-Time | Remote Location: Fully Remote (Must overlap with U.
S. business hours) Role Overview We are looking for a motivated Remote Client Care Representative (CCR) to support customer communication, appointment scheduling, and operational coordination for a growing U.
S. home service business.
In this role, you will be responsible for managing customer inquiries, converting leads into booked appointments, and coordinating communication between customers and technicians .
Your main goal will be to ensure customers receive fast responses, schedules remain organized, and technician calendars stay full and efficient.
If you enjoy helping customers, organizing schedules, and working in a fast-paced service environment , this role offers an excellent opportunity to contribute and grow.
Key Responsibilities1.
Customer Communication & Call Handling Manage inbound calls, texts, and emails using approved greetings and scripts Deliver a professional and customer-focused phone experience Provide service information and guide customers through scheduling steps 2.
Appointment Booking & Lead Conversion Convert incoming inquiries into booked service appointments Educate customers about available services and maintenance programs Confirm appointments to reduce cancellations and no-shows 3.
Dispatch & Schedule Coordination Assist with technician dispatch and job routing Help optimize daily schedules to maximize technician utilization Communicate schedule updates or delays to customers 4.
Customer Follow-Up & Retention Conduct outbound follow-ups with customers after service visits Confirm satisfaction and address any concerns Support repeat bookings and long-term customer relationships 5.
CRM & Operational Administration Maintain accurate customer records within the CRM system Update service notes, contact details, and appointment information Coordinate workflows across internal systems and communication tools Requirements1.
Customer Call Handling Experience Minimum 2 years of experience handling inbound customer calls or client communication in a professional service environment.
2. Customer Follow-Up Experience At least 2 years of experience conducting outbound follow-ups with customers to confirm appointments or ensure satisfaction after service.
3. Dispatch or Scheduling Experience Minimum 1 year of experience coordinating technician schedules or service appointments (dispatching).
4. CRM System Experience Minimum 2 years of experience using CRM systems to manage customer records, scheduling data, and service history.
5. Lead Conversion Experience At least 2 years of experience converting customer inquiries into scheduled appointments or service bookings.
BenefitsRemote / Work Setup Fully remote position supporting a U.
S.-based home service business.
Candidates must maintain a professional work environment and availability during U.
S. business hours.
Compensation Starting salary of $1,200 – $1,500 USD per month.
Performance growth opportunities may be available based on appointment booking performance and operational support impact.