Job Description

Roles & Responsibilities

About the Role

The Reservations Coordinator, Europe, Turkey & Israel will support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout Europe, Turkey & Israel. This role is ultimately responsible for ensuring that all reservations tasks are completed efficiently and to the highest possible standard, attention to detail, customer service, teamwork and outstanding communication skills are key to the success of this role.

Note, this role is a Fixed Term Contract aiming for a start date July 2026 and end July 2027.

What you'll be doing:

• Accurate completion of all required validations, reservations, last minute request/changes tasks, cancellations actioned in a timely manner.

• Ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to relevant manager .

• Ensure suppliers understand and follow our required processes.

• Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as required etc).

• Ensure last minute booking requests and changes are handled and communicated efficiently.

• Work on special projects as required.

• Supporting reservations managers (and others) to negotiate reduced cancellation charges from suppliers.

• Assist the finance department with invoice queries and related tasks.

• Answering phones in a prompt, professional and polite manner

• Ensuring emails are prompt & followed up - response times within 24 hours.

• Delegate & monitor inboxes.

Skills & Experience

• 1+ years experience in the travel industry

• Computer skills (ideally familiar with Google suite)

• Highly proficient in English both written and spoken

• Familiarity with Travel Industry Practice

• Excellent Customer Service & Attention to Detail

• Be resourceful, a good listener and ability to learn quickly

• Problem Solving/Complaint Resolution

• Decision Making Skills

• Excellent verbal & written communication skills

• Team Player, be self motivated and Goal orientated

• Well Organised, Flexible, Co-operative Approach

• Good time management skills

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.